USAF

THE CHALLENGE
The Air Force needed a centralized, real-time dashboard to coordinate mission readiness across multiple bases, aircraft, and repair facilities. Existing tools were fragmented and inconsistent, making it difficult to assess status, allocate resources, and respond rapidly.

We were tasked with designing a unified interface that could calculate capability and capacity, support rapid decision-making, and be co-created live during high-stakes sessions with Air Force leadership.

Together, we defined and validated key workflows, prioritization logic, and readiness indicators, ensuring the dashboard delivered clarity, confidence, and real-world utility.

This was not a traditional design process. I worked on base, in real time, alongside command leaders, medical officers, and operations managers, with my designs projected on a wall-sized display as decisions were debated and made.

I sketched, refined, and iterated live — translating feedback instantly to align the interface with real-world workflows and operational urgency.

To keep designs grounded in user needs, I created personas for the three primary roles:

• Node Managers — coordinating shop-level capacity and resources

• Repair Network Managers — orchestrating cross-base collaboration and constraints

• Command Leadership — maintaining strategic visibility across aircraft and locations

These personas helped prioritize features and ensured we designed for people, not just systems.

I designed flows and dashboard views that enabled:

• Rapid triage of repair needs across F-16, F-15, and A-10 aircraft

• Real-time capacity modeling, factoring manpower, parts, and test stand readiness

• Clear task prioritization for Node Managers, managing across bases

• Command-level oversight with drill-down access to bottlenecks and projections
  
  

These deliverables bridged the gap between strategic planning and on-the-ground execution, moving leadership and staff from information overload to actionable insight.

Following live co-creation, I worked with developers, QA, and product leads in agile sprints to deliver a scalable, high-performance tool that met the urgency, precision, and clarity required by the Air Force.

Key outcomes:
✔️ Optimized mission readiness, enabling faster triage, clearer trends, and decisive action
✔️ Delivered real-time capacity insights, integrating manpower, parts, and readiness across bases
✔️ Unified operations by replacing disconnected tools with a single, strategic interface
✔️ Advanced the Repair Network Integration (RNI) initiative with standardized workflows
✔️ Strengthened my ability to think fast, adapt instantly, and lead under pressure